FREQUENTLY ASKED QUESTIONS
- Credit Cards (Visa, Mastercard, & Discover)
You can mail the check to:
93 Nassau St. N Suite #402
R3L 2G9, Canada.
You will need 3 regular postage stamps or 1 international postage stamp.
Please be advised that we do not accept payments through PayPal. Credit cards, Sezzle, and checks are the only method of payments we honor.
Our standard shipping cost is $34.95 USD.
We do not offer overnight shipping. The fastest shipping option available is express delivery, which costs $34.99.
As Insulin is temperature sensitive, all orders will be shipped via Canada Post and a flat rate of $34.99 USD charge will apply. A signature is required to sign for the package as well.
Insulin holds no responsibility, in its entirety, on ensuring orders are delivered to its destination on time. The responsibility, in full, is transferred to the customer once an order has shipped.
Insulin orders require a signature. If a signature is unavailable upon time of delivery, the medicine may have to be picked up at the local post office. If the medicine is unclaimed and shipped back to sender, it is at the customers expense with no refunds.
To have better control of shipments, all insulin orders will ship out between Monday to Thursday.
Shipping Insulin from Canada can take as low as 4 business days and as long as 10 business days (during busy periods) to reach the US.
US Customs can choose to randomly inspect your package and this will cause delays in delivery. We also recommend placing your refill orders in advance during the holiday season to avoid any seasonal delays.
The shipping fee on insulin-based products is $34.99 and will be shipped out via an insulated styrofoam container with several ice and gel packs via Canada Post Express. Unfortunately, due to the nature of the product, estimated timeframes of delivery aren’t available because of the time it takes to clear customs. All sales are tax free.
We do not ship narcotics or controlled pharmaceuticals. We will however ship insulin products however there is a $34.99 shipping fee. It will be shipped via Canada Post Express in an insulated shipping container with ice and gel packs. PharmaServe also has the right to decline orders where potential abuse may be in question.
There are 3 ways to refer friends and family members at InsulinMart.com: Email, Chat, or Call us. All three methods provide the referring customer and the customer being referred a $40 credit on their respective accounts. Enjoy saving money?
In the unfortunate event that you receive damaged medication, please take a clear photo of the damaged item as proof. Then, promptly email the photo to firstname.lastname@example.org to initiate the investigation process.
Can I return a damaged medication without providing photo evidence?
Once we receive the photo evidence of the damaged medication, our team will initiate an internal investigation to verify the issue. We will then contact you to discuss further steps, such as the return process, refund, or replacement.
To expedite the resolution process, we kindly request that you report any damaged medication within 48 hours of receiving your order. This allows us to address the issue promptly and provide you with the best possible assistance. If a report was filed after 48 hours after receiving your order, you might not be eligible for a replacement, return, or refund.
Yes, you can ask your doctor to send your prescription via fax or email. We can also contact them for your prescription transfer request. You just need to provide your doctor’s contact information. Works the same way if you would like us to get a prescription transfer from your local pharmacy.
Due to Canadian/American government regulations, your individual orders are limited up to a 3 month supply. If you’d like, we can alert you when you are about to run out of your medication so you don’t forget.
If you are used to brand name medications and have ordered a generic through us, the pills dispensed by our contracted pharmacies will look different. As stated above, generics do not look the same as brand name products, even though they contain similar active ingredient(s) and work in a similar way.
If you have ordered the brand name medication and see variance from the brand name medication you have purchased locally do not be alarmed. Brand name medication sometimes varies in appearance and name from country to country. In different countries manufacturers will often use different trade names and under international licensing agreements, a different manufacturer may be responsible for the distribution of a brand name medication.
If you have ordered a generic medication and see variance from the generic medication you purchased locally please be aware that generic medications manufactured by different companies will have different appearances.
When we process a refill order, please understand that your order cannot be cancelled once it has been submitted. You may cancel the first fill of a prescription by contacting us immediately and within 24 hours of us receiving your prescription.
Unfortunately, no. Due to legal requirements our contracted pharmacies are unable to accept the return of prescription medications even if the package is still sealed. If for any reason, you are dissatisfied with your medication(s) please contact our toll-free number or initiate a chat with a customer care representative so we can take care of your concerns.
As soon as your order has been shipped, we ensure to send you an email with your tracking number so you can track the status of your order. Insulinmart is not liable for refund or reshipment on returned medications as a result of customer’s failure/unavailability to receive their order on the scheduled date of delivery or where the customer had provided incomplete or incorrect address.
At this time we do not have arrangements with health insurance companies or prescription benefit management companies (PBMs) for prescription drug coverage. US insurance plans will not accept claims from a foreign pharmacy. You will be issued a receipt with your prescription that you may submit to your insurance company for reimbursement.
Yes! Call us at 1-888-291-3929 and ask for a pharmacist if you have any questions about your medication. You will also receive a patient education sheet about your medicine with your order.
Our mailing address is the following:
IMPORTANT NOTICE: Please be sure to include 3 forever stamps on the outside of your envelope when mailing your prescription(s) to us or please use 1 international stamp.